Services
We operate as an extension of your team. You own the brand, the offer, and the customer relationship. We supply the people, the training, and the day-to-day management of the phone floor.
Representatives contact customers who have already purchased from you, confirm their order details, answer product questions, and present additional products relevant to their purchase.
A staffed line for order questions, shipment issues, changes, and cancellations, so customers reach a person instead of a queue.
Every representative is monitored against a written scorecard. Scores drive coaching, and repeated failures remove a representative from live accounts.
We recruit, train, and schedule the floor. Four weeks of training precedes live accounts, with full production expected by day 60.
Industries
Consumer brands that sell directly to their customers, with a specialization in health and wellness. If you are unsure whether your program is a fit, ask us. We will tell you if it is not.
Supplement and wellness brands whose customers have detailed questions about what they ordered and how to use it.
Product companies selling directly, where post-purchase contact drives retention and reduces refunds.
Replenishment and continuity programs that need attentive care to keep customers informed and supported.